Bill Payment Policies
New Charges: Due and payable on or before the 20th
of each month. Any past due amount is subject to collection procedures
specified in the City of Waukee's ordinance, which may include certification
as a tax lien. A complete schedule of rates and ordinances is available
from the City of Waukee.
Late Payment Fee: When payment is not received at
Waukee City Hall by the 20th of the month, a late payment shall be added.
The late payment fee is equal to 1.5% of the unpaid balance. When the
late payment fee is charged, it will appear on your billing statement
as an adjustment.
If a payment is
missed, the utility office will mail a reminder letter. If payment
has not been received twelve days later the city will post a door
tag on the account holder’s door as a final reminder. At this
point, a fee is assessed for posting the door tag. After the door
tag is placed, the occupants have twenty four-hours to settle their
account or make arrangements to do so with the Utilities Department Personnel.
Bill Payment Options: Bills may be paid by the following
methods:
- Mail to City of Waukee, 230 Highway 6, Waukee, IA 50263.
- Delivered to Waukee City Hall or night depository.
- Automatically paid by your financial institution. Customers may
sign up for automatic withdrawal at City Hall.
- Download Auto-pay
Signup Form
Payment for a
Service Termination Notice must be paid at Waukee City Hall, 230 Highway
6 in Waukee.
Minimum Bills: A minimum charge will be applied
even if no services have been used during the month. This minimum
charge covers the costs of metering, service availability, meter reading,
and customer service.
Water and Sewer Charges: Collected for the City
of Waukee for the water and sewer services.
Natural Gas Charges: Collected for the City of Waukee
for the natural gas services.
Garbage Charges: Collected on all residential properties
for the availability of solid waste and recycling collection for the
city of Waukee.
Sales Tax: Collected for the State of Iowa
on water and natural gas charges. Also collected on sewer charges
for nonresidential commercial operations.
Returned Check Policy: Any check returned due to
insufficient funds or a closed account will incur a charge to your account
as provided by law.
Questions: The Waukee Utility
Office will make every
attempt to answer your questions or resolve problems as quickly as possible.
The phone number for the Utility Office
is 978-5502. If you feel
additional attention is needed in regard to other areas of the utility,
you are encouraged to write to the City of Waukee. Contact:
Director of Public Works, City of Waukee, 230 Highway
6, Waukee, IA 50263. |
