Position: Secretary/Receptionist
Department: Public Works
Reports To: Director of Public Works and Public Works Administrative Coordinator
Revision Date: June 2004
Supervision: No Supervisory Responsibilities
FLSA: Non-exempt

GENERAL SUMMARY
The primary purpose of this position is to be the initial contact with citizens who telephone or walk into the Public Works office. Under general supervision, performs various secretarial tasks related to all departments within Public Works.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Screen and direct incoming telephone calls, answering questions in subject matters that are known, or direct walk-in visitors to other staff members when appropriate. Record complaints and comments.
• Greet, screen and direct walk-in visitors to proper person or department answer questions and take messages.
• Provide forms, applications, brochures, pamphlets and related materials to the pubic as requested.
• Maintain inventory of general office supplies.
• Use a computer for word processing, database and spreadsheet entry and file management.
• Maintain neat, orderly and clean workspace and copy room / work room area.
• Perform such other clerical duties and related support duties as requested by the Director of Public Works or his/her designee.