Frequently Asked Questions

 How do I make a code enforcement request?

Call the Development Services Department at City Hall at 978-9533 or the Waukee Police Department at 987-1073.

My vehicle was towed by the Waukee Police Department.  Where is it and how do I get it back?

If your vehicle was towed after an arrest you should have received an impound sheet that will tell you where the vehicle was towed.  If your vehicle was towed for other reasons contact the Waukee Police Department at 987-1073 to get the impound information.

I need to be fingerprinted for a job.  Where do I go to get printed and what times are available?

We try to provide fingerprinting from 1:30 p.m. to 2:30 p.m., Monday through Friday.  This is due to our shift change.  You may come into the Police Department, located at 1300 L.A. Grant Parkway (Public Safety building, from 8:00 a.m. to 5:00 p.m., Monday through Friday, however you may have to wait until an officer is available.  There is a $10.00 per card charge.  A valid ID is required.  Only cash or checks are accepted.

I saw suspicious activity in my neighborhood.  Should I report it to the police?

Trust your instincts! If you think something is wrong, then it probably is. Citizens can be a huge help in preventing criminal activity before it occurs and before someone is a victim. In any case, wouldn't you sleep better just having it checked out?

Where do I go to enforce a child custody or visitation order that has been violated?

If you believe such an order has been violated, you should contact your attorney as soon as possible for legal advice. If the violation of such an order may cause concern for the safety of the child involved, you should contact your local law enforcement agency immediately to discuss the matter with an officer.

How does a citizen make a complaint on Police Personnel?

Contact the Patrol Supervisor for any complaints regarding officers.  For any other personnel complaints contact the Chief of Police at 987-1073.

Can the police open my car if the keys are locked inside?

Officers will attempt to open vehicles but will not attempt to open any vehicle with side airbags.

I would like to get my child fingerprinted in case of any emergency.  How do I get this done?

The Waukee Police Department has kits available for parents that include fingerprints, basic information and space for DNA samples.

I would like to tour the Waukee Police Department.  When can I do this?

Call the main phone number (987-1073) to set up a time for the tour. 

How do I get a copy of an incident or accident report?

Reports are available Monday through Friday from 8:00 a.m. to 5:00 p.m.  It might be in your best interest to call ahead to see if the report is completed.  There is a $5.00 charge for all reports.

How do I get a copy of a criminal record?

Criminal records are only available through the Division of Criminal Investigations (DCI).  You may go to the DCI website (www.dps.state.ia.us/DCI) to get more information on how to get criminal records or contact us and we will provide information on how to get a criminal record.

Who has to wear a seat belt in my vehicle?

It is best that everyone in the vehicle wear a seat belt.  Iowa law requires the front driver and passenger wear seat belts.  Children under the age of 11 must wear a seat belt, use a child safety seat or booster seat while in the front or back seat of the vehicle.

How can I make sure my child's safety seat is installed correctly?

Currently we have four certified child safety seat technicians at the Waukee Police Department.  You may call during normal business hours to see if a technician is available to check your child's safety seat. 

Do the police do vacation house checks?

We recommend citizens advise us if they are leaving town and their residence will be unoccupied.  You may complete the House Check form and turn it in to the police department or email it to us.

Where do I go to pay a traffic ticket?

Traffic citations are payable at the Clerk of Court office at 801 Court Street, Adel, IA  50003 or online at http://www.iowacourts.gov/ and go to online court services.

Where do I pay a parking ticket?

Parking tickets are payable at the Waukee Police Department.

How does the outdoor warning system work?

The outdoor sirens are sounded during severe weather if there is a tornado warning issued for any part of Waukee by the National Weather Service; or they are sounded if a tornado is spotted by a public safety employee or by a trained spotter, and the tornado is a threat to Waukee.  We do not sound an "all clear" siren, so if the sirens are sounding, it means a tornado is believed to be in the vicinity. The sirens are tested each Saturday at 12:00 p.m. from March through September.

How long can a car be parked on the street?

Cars may be legally parked for 48 hours.

If I have an event at my residence how can I get additional street parking?

Call the police department at least 24 hours in advance to let us know when the event will be and what hours you expect vehicles to be parked in no parking areas.  This will allow us to advise officers that parking is allowed during this time period.

What is the grace period after my driver's license expires?

Your Iowa driver's license is valid for 60 days after the expiration date.

What is the grace period after my vehicle registration expires?

Your Iowa vehicle registration is valid for 30 days after the expiration date.

Can I have tinted windows on my vehicle?

The Code of Iowa, Chapter 321.438(2) states it is illegal to operate a motor vehicle with excessively dark or reflective windows.  In addition, the law mandates that a rule be written defining "excessively dark or reflective".  The rule adopts the National Highway Traffic Safety Administration Standard for automotive windows, which establishes a minimum of at least 70% light transparency.

What does the snow ordinance mean?

The snow ordinance is found in Waukee Municipal Code §502.17 Prohibited Parking During Snow Emergency.  Be sure to watch the news or listen to the radio to be advised when the snow ordinance is in effect.

Such a ban shall be of uniform application and the police department is directed to widely publicize the requirements, using all available news media, in early November each year. When predictions or occurrences indicate the need, the mayor shall proclaim a snow emergency and the police department shall inform the news media to publicize the proclamation and the parking rules there under. Such emergency may be extended or shortened when conditions warrant.

This section shall not be construed as suspending parking limitations or restrictions imposed by any other section of this chapter, except that, in the event of a proclamation pursuant to this section, this section shall supersede any ordinances in conflict with this provision.

How can I get an officer to make a presentation at an event?

Contact us a the main phone number to speak with the Patrol Supervisor to determine if scheduling will have an officer available to make a presentation at your event.

If a peddler comes to my door how do I know they are selling legally?

All peddlers, solicitors or transient merchants must have a permit from the city before they can attempt to sell their products.  Each person must carry a permit on their person.  You may ask to see their permit before any other action is taken.  If they cannot provide the permit you may call the police to report illegal peddlers.  Religious, non-profit and charitable organizations are exempt from paying for a license, however they are required to apply at the City Clerk's office for a permit.