Utilities-Payment Options

Bills may be paid by cash, check, money order or Auto-pay. We are unable to accept Credit Card and Debit Card payments at this time.
• Mail to City of Waukee, 230 W. Hickman Rd, Waukee, IA 50263.
• Hand deliver to Waukee City Hall or place in the over night drop box at City Hall.
• Automatically pay from your financial institution by applying for Auto-Pay.
• Download Auto-pay Signup Form, print form, fill it out and send to Utility Office with a voided check.

Payment for reconnection of service must be paid by cash or money order at the Waukee Utility Billing Office in City Hall, 230 W. Hickman Rd in Waukee.

Due Date and Late Payments

New Charges: Due and payable on or before the 20th of each month. Any past due amount is subject to collection procedures specified in the City of Waukee ordinance, which may include certification as a tax lien, filed against state income tax refund or small claims court. A complete schedule of rates and ordinances are available from the City of Waukee.

Late Payment Fee: When a payment is not received at the Waukee Utility Billing office by 5:00 on the 20th of the month, a late payment shall be added. The late payment fee is equal to 1.5% of the unpaid balance. When the late payment fee is charged, it will appear on your billing statement as an adjustment.

If a payment is missed, the utility office will mail a reminder letter. If payment has not been received twelve days later the city will post a door tag on the account holder's door as a final reminder. At this point, a fee is assessed for posting the door tag. After the door tag is placed, the occupants have twenty four-hours to pay the past due balance on their account or make arrangements to do so with the Utilities Department Personnel.

Disconnection/Reconnection: A fee of $50 for gas and $25 for water plus the past due balance will need to be paid to the City of Waukee prior to reconnection of services. The customer must be home when services are reconnected. Payment must be made at City Hall during regular business hours; the City Employee turning off/on the service will not be able to accept payment.

Returned Checks or ACH Payments

A $30 fee will be charged for each check or ACH payment issued to the City of Waukee that is not honored by your bank or other financial institution.

Current Utility Rates

The following rates are effective July 1, 2009:

• Water Rates: $8.59 first 1,000 gallons, $5.83 every 1,000 gallons thereafter.
• Sewer Rates: $8.57 first 1,000 gallons, $6.48 every 1,000 gallons thereafter
• Gas Rates: $9.50 minimum plus the monthly per cubic foot rate which changes monthly.
• Storm Water Rates: $4.25 per ERU.
• Garbage Rates: Single Family Residential: $16.40 per month

For service questions, please call Waukee Utility Billing Department at (515) 978-5502.

Midwest Country Estates, Apartments, Condos & some Town home Associations: $2.00 (landfill tipping fee)

For service questions please call your landlord or association manager and for questions about the $2 tipping fee call Waukee Utility Billing Department at (515) 978-5502.

Snow Birds

Those who leave for a minimum of 3 consecutive months or more can request to have gas and/or water services disconnected during the time they are gone. The reconnection fee for snow birds is $22.50 for gas and $15.00 for water.

If the snow bird is a City of Waukee garbage customer, they can also request to have the garbage services suspended; but must pay the $2.00 monthly landfill fee.

Landlord Information

As the property owner, landlords are responsible for the monthly storm water fees.

Because landlords are ultimately responsible for the unpaid balance of the renter's bill you will receive a notice if your renter is past due. If we have your current telephone number you will also be notified before disconnection of service due to nonpayment by the renter.