Utility Billing Department

The City of Waukee provides gas, water, waste water (sewer), irrigation, garbage and storm water services. It is necessary to apply for your new services at least 24 hours in advance of your date of possession. Applications are available in the Utility Billing office Monday - Friday. To protect your identity we require you to apply in person and show proof of your identity with a government-issued picture ID. You will also need to furnish a daytime telephone number, a new mailing address and a gas and water deposit. If you are moving from out of state and cannot come into the office until the closing date, please call at least 24 hours in advance of your date of possession. As soon as possible after you move to town, please stop in to fill out the application.
 
The gas and water deposit amounts vary depending upon the services at your specific address and must be paid before service can be established. Deposits must be made by cash, check or money order (credit/debit cards are not accepted). Unpaid deposits may result in immediate disconnection of services. Deposits are refunded after 12 consecutive monthly on-time payments. If you move prior to that time the deposit will be refunded on your final bill.

Bills are due upon receipt and are considered past due if not paid in the office by 5:00pm on the 20th of each month. For explanation of charges, please click here. 

Utility Office Location/Hours

Waukee Utility Billing Office is located in City Hall at 230 W Hickman Road (Highway 6). Hours are 8:00 a.m. - 5:00 p.m., Monday - Friday.

The office is closed for the following holidays: New Years Day, Presidents' Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and the day after, Christmas Eve and Christmas Day. If a holiday lands on a weekend, the office may be closed the Friday before or the Monday after. Please call the office in advance for holiday hours.

Utility Billing phone number is (515) 978-5502.