City Closures and Service Adjustments

With social distancing encouraged in the wake of the worldwide COVID-19 outbreak, the City of Waukee has now restricted access to most municipal buildings to authorized personnel only. Many programs and events have also been canceled or postponed. Several City services have been suspended or switched over to remote options only. This page will be updated as needed throughout the COVID-19 situation.

City Council and Other Public Meetings

Most public meetings will reconvene in-person beginning July 6, however, both social distancing and the use of facial coverings are encouraged. The Library Board of Trustees meetings will continue in a virtual format. View agendas and meeting information.

City Hall/Paying Utility Bills

City Hall will reopen to the public on Monday, July 6.

City Hall General

City Hall is now only permitting access to authorized personnel. However, the front vestibule is open for document/payment drop-offs during office hours. Staff is happy to help you over the phone with questions and can be reached M-F from 8 a.m. to 5 p.m. by calling (515) 978-7900 

Notary Services

Notary services have been suspended.

Peddler’s Permits

The issuance of peddler’s permits have resumed.

Pet Licensing

Pet licensing is primarily taken care of online anyway, but in case you need a reminder: just visit PetData.com to get started!

Utility Billing

The Utility Billing division offers various bill payment options.

  • Drop payments in the dropbox located outside just northeast of the City Hall entrance or within the building vestibule during office hours. This is available 24/7.
  • Mail your payment to: Waukee City Hall at 230 W. Hickman Road, Waukee, IA 50263.
  • Customers can set up recurring auto-payments or pay online with a credit card as well.

If interested in helping others pay their utility bills during this challenging time, learn more about Project Share. Call 515-978-5502  with questions or if you are struggling to pay your bill.

Development Services/Permits

The Development Services Annex (behind City Hall) will reopen on Monday, July 6.

Right now, it is open to authorized personnel only. You can apply for permits online and receive help or schedule inspections over the phone by calling 515-978-9533  (M-F, 8 a.m. to 5 p.m.). The Development Services Building’s east vestibule (Employee Entrance) will remain open for dropping off permit submittals, plan submittals and payments. Building inspections will continue to be performed. Rental inspections have resumed.

Fire/EMS

The lobby of the Waukee Public Safety Building is now open on weekdays from 7 a.m. to 4 p.m. Call 515-978-7998  with questions. The Fire Department is still limiting community outreach efforts. Firefighter/paramedics are taking extra precautions to avoid exposure to COVID-19.

Library Services

The library is currently closed amid the COVID-19 concerns. The Waukee Public Library offers access to digital resources. Access books and audio and more from home with your library card. You can also renew materials online. Learn more online, and follow Facebook for virtual programs. Library curbside pick-up is available now, and returns will be accepted curbside as well.

Parks & Recreation

Building

The Waukee Public Works Building, in which the Parks & Recreation Department is housed, is open to authorized personnel only. The majority of Waukee Parks & Recreation programs have online registration. Entries can also be mailed in utilizing this printable form. Mail forms to: Waukee Parks & Recreation Department, 805 University Avenue, Waukee, IA 50263. There is also a dropbox outside of the Public Works Building. Please call 515-978-0007  (M-F, 8 a.m. to 4 p.m.) if you have questions. 

Facility Rentals

Waukee Parks & Rec facility rentals are operating at 50 percent capacity through July 5.

Parks

Park playgrounds, restrooms and courts are fully open. Ball fields are open for practices only; see reservation information

Programs

Most Waukee Parks & Rec programs have resumed.

Splash Pad

Fox Creek Splash Pad is open for the season.

Sugar Creek Municipal Golf Course

Sugar Creek Municipal Golf Course is open with modified rules and procedures.

Trailside Dog Park

Annual passes to the Trailside Dog Park are conveniently available for purchase online. Feel free to call 515-978-0007  if you experience any issues. The park is still open, however, social distancing of six feet or more is encouraged.

Police

The lobby to the Waukee Public Safety Building is restricted to staff only at this time. Call 515-978-7979  with questions. All community outreach services are suspended. Police officers are taking extra precaution pertaining to personal protective equipment, distancing at medical calls and sanitation.

Fingerprinting

Fingerprinting services have again been suspended.

Programs

The Waukee Area Seniors and Police (WASP) luncheons will be postponed until Aug. 26 due to COVID-19 concerns

Public Works

Access to the Waukee Public Works Building is restricted to authorized personnel only. Public Works services for new construction projects are occurring as normal. However, all non-critical tasks within occupied residences are suspended except for the emergency tasks listed below. 

Gas

  • Suspected carbon monoxide Leak (inside or outside the home)
  • Suspected natural gas leak (inside or outside the home)
  • No natural gas to the home
  • Low natural gas pressure to the home
  • Re-light pilots in the home (furnace, stove and water heater only)

Wastewater

  • Sanitary sewer backed up in the home
  • E-One ejector pump failure – removal and replacement

Water

  • Water meter repair (actively leaking)

The 24-hour Public Works emergency phone number is 515-249-1212 . Call 515-978-7920  with other questions M-F, 8 a.m. to 4 p.m.