City Closures and Service Adjustments

With social distancing encouraged in the wake of the worldwide COVID-19 outbreak, the City of Waukee has now restricted access to most municipal buildings to authorized personnel and scheduled guests only. Several City services have been suspended or switched over to remote options only. This page will be updated as needed.

City Council and Other Public Meetings

The public can attend public meetings via the Zoom online platform. There are call in numbers available as well. View agendas and meeting information.

City Hall/Paying Utility Bills

At City Hall, a vestibule extension is accessible for those visiting the Utility Billing division on weekdays from 8 a.m. to 5 p.m. The rest of the building is restricted to authorized personnel for now. If necessary to do additional face-to-face business (notary services, etc.), please call ahead to 515-978-7900 to schedule an appointment; masks should be worn by all parties.

City Hall General

Most of City Hall is now only permitting access to authorized personnel and scheduled guests. However, the vestibule extension is open for document/payment drop-offs, irrigation meter certification and more during office hours. Staff is happy to help you over the phone with questions and can be reached on weekdays from 8 a.m. to 5 p.m. by calling (515) 978-7900

Pet Licensing

Pet licensing is primarily taken care of online anyway, but in case you need a reminder: just visit PetData.com to get started!

Additional Utility Billing Options

The Utility Billing division offers various bill payment options.

  • Drop payments in the dropbox located outside just northeast of the City Hall entrance or within the building vestibule during office hours. This is available 24/7.
  • Mail your payment to: Waukee City Hall at 230 W. Hickman Road, Waukee, IA 50263.
  • Customers can set up recurring auto-payments or pay online with a credit card as well.

Development Services/Permits

The Development Services Annex behind City Hall is currently restricted to authorized personnel and scheduled guests. If necessary to do face-to-face business (project meetings, etc.), please call ahead to 515-978-9533 to schedule an appointment; masks should be worn by all parties.

You can apply for permits online and receive help or schedule inspections over the phone by calling 515-978-9533  (M-F, 8 a.m. to 5 p.m.). The Development Services Building’s east vestibule (Employee Entrance) will remain open for dropping off permit submittals, plan submittals and payments. Building inspections will continue to be performed. Rental inspections have resumed.

Fire/EMS

The lobby of the Waukee Public Safety Building has reopened. Lobby hours are M-F from 8 a.m. to 4 p.m. Call 515-978-7998  with questions. 

Library Services

The Waukee Public Library is now open with "Library Express" services on weekdays from 12-6 p.m. and Saturdays from 10:30 a.m. to 2 p.m. Up to 10 patrons are allowed in the building at a time, for up to 20 minutes. The library also offers access to digital resources. Access books and audio and more from home with your library card. You can also renew materials online. Learn more online, and follow Facebook for virtual programs. 

Parks & Recreation

Building

The Waukee Public Works Building, in which the Parks & Recreation Department is housed, is restricted to authorized personnel only. The majority of Waukee Parks & Recreation programs have online registration. Entries can also be mailed in utilizing this printable form. Mail forms to: Waukee Parks & Recreation Department, 805 University Avenue, Waukee, IA 50263. There is also a dropbox outside of the Public Works Building. Please call 515-978-0007  (M-F, 8 a.m. to 4 p.m.) if you have questions. 

Facility Rentals

Waukee Parks & Rec rental facilities have resumed, however, they will operate at 50 percent capacity for the foreseeable future and masks are required to be worn.

Parks

Park playgrounds and courts are fully open. 

Programs

Waukee Parks & Rec programs and leagues are going on as scheduled, however, COVID-19 protocols are in place.

Sugar Creek Municipal Golf Course

Sugar Creek Municipal Golf Course will open for the 2021 on March 22.

Trailside Dog Park

Annual passes to the Trailside Dog Park are conveniently available for purchase online. Feel free to call 515-978-0007  if you experience any issues. The park is still open, however, social distancing of six feet or more is encouraged.

Police

The lobby of the Waukee Public Safety Building has reopened. Lobby hours are M-F from 8 a.m. to 4 p.m. Call 515-978-7979  with questions. 

Fingerprinting

Fingerprinting services have resumed, but by appointment only. Call 515-978-7979.

Programs

The Waukee Area Seniors and Police (WASP) luncheons will be postponed indefinitely due to COVID-19 concerns.

Public Works

Access to the Waukee Public Works Building is restricted to authorized personnel and scheduled guests. Public Works services for new construction projects are occurring as normal. However, all non-critical tasks within occupied residences are suspended except for the emergency tasks listed below. 

Gas

  • Suspected carbon monoxide Leak (inside or outside the home)
  • Suspected natural gas leak (inside or outside the home)
  • No natural gas to the home
  • Low natural gas pressure to the home
  • Re-light pilots in the home (furnace, stove and water heater only)

Wastewater

  • Sanitary sewer backed up in the home
  • E-One ejector pump failure – removal and replacement

Water

  • Water meter repair (actively leaking)

The 24-hour Public Works emergency phone number is 515-249-1212 . Call 515-978-7920  with other questions M-F, 8 a.m. to 4 p.m.