City Closures and Service Adjustments

With social distancing encouraged in the wake of the worldwide COVID-19 outbreak, the City of Waukee has now restricted access to most municipal buildings to authorized personnel only. Many programs and events have also been canceled or postponed. Several City services have been suspended or switched over to remote options only. This page will be updated as needed throughout the COVID-19 situation.

City Council and Other Public Meetings

Most public meetings have reconvened in-person, however, both social distancing and the use of facial coverings are encouraged. The Library Board of Trustees meetings will continue in a virtual format. View agendas and meeting information.

City Hall/Paying Utility Bills

City Hall is restricted to authorized personnel only due to a rise in COVID-19 cases in the metro area. However, the front vestibule is open for document/payment drop-offs during office hours. If necessary to do additional face-to-face business (notary services, etc.), please call ahead to 515-978-7900 to schedule an appointment; masks should be worn by all parties.

City Hall General

Most of City Hall is now only permitting access to authorized personnel. However, the front vestibule is open for document/payment drop-offs during office hours. Staff is happy to help you over the phone with questions and can be reached M-F from 8 a.m. to 5 p.m. by calling (515) 978-7900

Pet Licensing

Pet licensing is primarily taken care of online anyway, but in case you need a reminder: just visit to get started!

Utility Billing

The Utility Billing division offers various bill payment options.

  • Drop payments in the dropbox located outside just northeast of the City Hall entrance or within the building vestibule during office hours. This is available 24/7.
  • Mail your payment to: Waukee City Hall at 230 W. Hickman Road, Waukee, IA 50263.
  • Customers can set up recurring auto-payments or pay online with a credit card as well.

If interested in helping others pay their utility bills during this challenging time, learn more about Project Share. Call 515-978-5502  with questions or if you are struggling to pay your bill.

Development Services/Permits

The Development Services Annex behind City Hall is restricted to authorized personnel only due to a rise in COVID-19 cases in the metro area. If necessary to do face-to-face business (project meetings, etc.), please call ahead to 515-978-9533 to schedule an appointment; masks should be worn by all parties.

You can apply for permits online and receive help or schedule inspections over the phone by calling 515-978-9533  (M-F, 8 a.m. to 5 p.m.). The Development Services Building’s east vestibule (Employee Entrance) will remain open for dropping off permit submittals, plan submittals and payments. Building inspections will continue to be performed. Rental inspections have resumed.


The lobby of the Waukee Public Safety Building is closed. Call 515-978-7998  with questions. The Fire Department is still limiting community outreach efforts. Firefighter/paramedics are taking extra precautions to avoid exposure to COVID-19.

Library Services

The Waukee Public Library is now open with "Library Express" services on weekdays from 2-6 p.m. and Saturdays from 10:30 a.m. to 2 p.m. Up to 10 patrons are allowed in the building at a time, for up to 20 minutes. The library also offers access to digital resources. Access books and audio and more from home with your library card. You can also renew materials online. Learn more online, and follow Facebook for virtual programs. 

Parks & Recreation


The Waukee Public Works Building, in which the Parks & Recreation Department is housed, is restricted to authorized personnel only. The majority of Waukee Parks & Recreation programs have online registration. Entries can also be mailed in utilizing this printable form. Mail forms to: Waukee Parks & Recreation Department, 805 University Avenue, Waukee, IA 50263. There is also a dropbox outside of the Public Works Building. Please call 515-978-0007  (M-F, 8 a.m. to 4 p.m.) if you have questions. 

Facility Rentals

Waukee Parks & Rec rental facilities have resumed, however, they will operate at 50 percent capacity for the foreseeable future and masks are required to be worn.


Park playgrounds, restrooms and courts are fully open. 


Waukee Parks & Rec programs and leagues are going on as scheduled, however, COVID-19 protocols are in place.

Sugar Creek Municipal Golf Course

Sugar Creek Municipal Golf Course is closed for the winter.

Trailside Dog Park

Annual passes to the Trailside Dog Park are conveniently available for purchase online. Feel free to call 515-978-0007  if you experience any issues. The park is still open, however, social distancing of six feet or more is encouraged.


The lobby to the Waukee Public Safety Building is restricted to staff only at this time. Call 515-978-7979  with questions. All community outreach services are suspended. Police officers are taking extra precaution pertaining to personal protective equipment, distancing at medical calls and sanitation.


Fingerprinting services have again been suspended.


The Waukee Area Seniors and Police (WASP) luncheons will be postponed indefinitely due to COVID-19 concerns.

Public Works

Access to the Waukee Public Works Building is restricted to authorized personnel only. Public Works services for new construction projects are occurring as normal. However, all non-critical tasks within occupied residences are suspended except for the emergency tasks listed below. 


  • Suspected carbon monoxide Leak (inside or outside the home)
  • Suspected natural gas leak (inside or outside the home)
  • No natural gas to the home
  • Low natural gas pressure to the home
  • Re-light pilots in the home (furnace, stove and water heater only)


  • Sanitary sewer backed up in the home
  • E-One ejector pump failure – removal and replacement


  • Water meter repair (actively leaking)

The 24-hour Public Works emergency phone number is 515-249-1212 . Call 515-978-7920  with other questions M-F, 8 a.m. to 4 p.m.