Payment Options

Waukee residents have several options to pay their monthly utility bill:

Automatic Payments from your Bank Account (Auto-Pay)

Set up recurring automatic payments from your bank account, so you never forget to pay your utility bill. There is no fee to use auto-pay. Set up auto-pay or change your bank account details here.

Things to know about automatic payments (auto-pay):

  • Automatic payments will come out of your bank account on the 20th of each month or the following business day if the 20th falls on a weekend or holiday.
  • If your bank does not send the payment, your utility account will immediately be deemed unpaid and delinquent. This may cause your service to be turned off. Watch for notifications from your bank for any issues and contact Utility Billing if you think your payment will not go through on time.
  • To make changes to auto-pay for the current bill, submit this online form by the 10th of the month. Otherwise, changes to your automatic payments will apply to the next utility bill.
  • To stop automatic payments, call the Utility Billing Department at 515-978-5502.

Online by Credit or Debit Card

Choose one of two online credit card payment options. Online credit or debit card payments are charged a $1.25 processing fee, plus two percent of the payment.

  • Create an online utility billing account through Account Management to make payments, view transaction history, submit service requests and more. You will need your Waukee utility account number and last payment amount to set up your account. After that, you will log in with a password.
  • Use Quick Pay to pay online without creating an online utility account. You will need your Waukee utility account number and address to complete the payment.

Get a text message each time a new balance is posted to your account. Reply “Pay” to that message, and your account will be paid with the credit card on file. To set up text to pay, call 877-847-8583 and choose option 4 for Text-to-Pay. You will need your account number, cell phone number and the debit or credit card you want to use. Or you can enroll through the online payment portal. Sign in here. Click the button that says "Enroll in text to pay".

After enrolling by phone or the online portal, you will immediately receive a text message to confirm enrollment. Follow the instructions to respond to the next to complete set-up for text to pay. If need to change your contact or card information for text to pay, log into your account and select the “Enroll in Text to Pay” box. You can also reply “Stop” to the bill text to opt out of text to pay at any time.

Download enrollment instructions for text to pay here.

Call 877-847-8583 to access and make credit or debit card payments on your utility billing account 24 hours a day, 365 days a year. Hear real-time balances, payment amounts and due dates. It’s a convenient way to pay your bills securely through an automated system. You will need your Waukee utility account number and address to complete the payment.

In Person or By Mail (Cash, Check, Money Order)

Bills may be paid in person or by mail using cash, check or money order. Make checks payable to "City of Waukee". Payments can be dropped off or mailed to Waukee City Hall, 230 W. Hickman Road, Waukee, IA 50263. City Hall is open on weekdays from 8 a.m. to 5 p.m. or you may use the drive-in drop box in front of City Hall for after-hours payments.

Budget Billing

Budget Billing is set monthly rate billing method based on usage. It can help you avoid high bills during peak months by spreading utility costs throughout the year. You must have 12 months of billing history in your current home to be considered for Budget Billing. Call 515-978-5502 to find out if Budget Billing is an option for you.

If you are struggling to pay your full utility bill amount, there are programs to help. See your options here.