Due Dates & Late Payments
Due and payable on or before the 20th of each month. Any past due amount is subject to collection procedures specified in the City of Waukee ordinance, which may include certification as a tax lien, filed against state income tax refund or small claims court. A complete schedule of rates and ordinances are available from the City of Waukee.
Late Payment Fee
When a payment is not received at the Waukee Utility Billing office by 5:00 on the 20th of the month, a late payment shall be added. The late payment fee is equal to 1.5% of the unpaid balance. When the late payment fee is charged, it will appear on your billing statement as an adjustment.
If a payment is missed, the utility office will mail a reminder letter. If payment has not been received twelve days later the city will post a door tag on the account holder's door as a final reminder. At this point, a fee is assessed for posting the door tag. After the door tag is placed, the occupants have 24 hours to pay the past due balance on their account or make arrangements to do so with the Utilities Department Personnel.
Disconnection & Reconnection Fee
A fee of $50 for gas and $25 for water plus the past due balance will need to be paid to the City of Waukee prior to reconnection of services. The customer must be home when services are reconnected. Payment must be made at City Hall during regular business hours. The city employee turning off / on the service will not be able to accept payment.
Returned Checks & ACH Payments
A $30 fee will be charged for each check or ACH payment issued to the City of Waukee that is not honored by your bank or other financial institution.