Show All Answers

1. How do I set up my gas, water, and garbage and recycling service?

If you are moving into or purchasing a property within Waukee city limits, set up your account with the Utility Billing Department. We recommend setting up your account at least 24 hours prior to your move-in date. 

• Residential customer (house, condo or apartment): Set up your account here.
• New landlord: call the Utility Billing Department at 515-978-5502
• Commercial (business): call the Utility Billing Department at 515-978-5502

Electricity service is provided by MidAmerican Energy and is not part of your utility bill from the City of Waukee. Call MidAmerican Energy at 1-888-427-5632 to set up service.

More utility information can be found here.

2. How much will my deposit be for utilities?

Your deposit will be determined by the types of services that you will receive. View our billing rates and fees here.

3. When is yard waste clean up?

Yard waste pick-up is contracted through ASI to be collected at the curb every Monday from the first Monday in April until the last Monday in November. If you have any issues, please call ASI at 515-964-5229

4. What if my garbage, recycling or yard waste is missed or I was late getting it out?

If your garbage, recycling or yard waste was on the curb on your designated day and by 7 a.m. and it was not picked up, please call ASI at 515-964-5229 to report the issue. If your garbage, recycling or yard waste was missed because it was not out in time on your designated day, please wait until the next collection date for pick-up. Holidays can affect collection dates. For example, the week of Labor Day, pick-up will be delayed by one day. If the holiday falls on a weekend, then there will be no delays.

5. How do I dispose of furniture or beds?

Read about our large garbage items policies.

6. How do I cancel my gas, water or garbage and recycling service?

If you are moving out or selling your property, contact Utility Billing to stop Waukee utility service for your home or business within Waukee city limits. Have your forwarding (new) address ready when submitting your request.

• Residential (home) customer: submit your request at least 24 hours prior to your move-out or closing date for the sale of your home. Request utility service stop here.
• Commercial (business): call the Utility Billing Department at 515-978-5502.

7. How do I get a copy of my utility bill?

You have three ways to view past bills:

• Create an online account to view utility billing history. 
• Call the Utility Billing Department at 515-978-5502 to request a copy of the bill by mail, fax or email. 
• Stop by Waukee City Hall to request a print-out in person.

8. How do I pay my utility bill online?

You can pay online through the City of Waukee website by signing up for access to your account online. From this access point you will be able to pay by credit card only. View other payment options.

9. How do I get a streetlight fixed?

If the streetlight is located along Hickman Rd, Alice’s Rd or Grand Prairie Pkwy, contact the Public Works Department at 515-978-7920 to get a service repair ticket started. For all other streetlights outages or issues, contact MidAmerican Energy at the link below or by calling 1-888-427-5632.

Submit a Streetlight Repair Request

10. What do I do if I smell gas?

If you smell gas, and it is a slight odor, leave the premises. Do not shut off light switches or appliances. Once you are safely away from the home, call Gas Emergency at 515-249-1212.

If the gas odor is strong, leave the premises right away and call 911.

11. Where do I get my pet licensed with the City?

Dog and cat licenses $15 for altered pets and $25 for unaltered pets. Waukee residents are required to license pets annually per City ordinance. A proof of rabies vaccination is required. The City of Waukee partners with PetData.com to offer online pet licensing for residents. For new licenses, please visit PetData.com. Questions can be directed to the customer service line at 1-855-585-8157 (toll-free). If you do not have internet access and need to license a pet, please call the City Clerk's Office at 515-978-7904.

Visit PetData's website.

12. Who do I contact regarding a dead animal?

Animals that are found on the street or in the public right of way are handled by the Public Works Department. Please call 515-978-7922.

13. Who do I contact regarding a stray animal or a wild animal?

Live animals that are found at large, whether a loose dog or a wandering raccoon, are handled by the Police Department. Please call dispatch at 515-222-3321 to make a report.