Show All Answers

1. Where is the Public Works Building located?

805 University Avenue, Waukee
Click here for map.

2. How do I sign up for utilities?

Contact the Utility Billing Office at 515-978-5502 or click on the link for additional details. Utility Billing

3. What do I do if I smell gas?

If you smell gas, and it is a slight odor, leave the premises. Do not shut off light switches or appliances. Once you are safely away from the home, call Gas Emergency at 515-249-1212.

If the gas odor is strong, leave the premises right away and call 911. Gas Emergency

4. How do I get a pilot light lit on my furnace, water heater or appliance?

During business hours (M-F from 7 a.m. to 4 p.m.), contact the Public Works Department at 515-978-7920 or the Emergency 24-Hour On-Call phone line at 515-249-1212. Qualified personnel will be dispatched to light the pilot.

5. How do I get a Right-of-way (ROW) Permit or Utility Permit?

A ROW or Utility Permit can be obtained from the Public Works Department located at 805 University Avenue. Click on the link for a copy of the ROW/Utility Permit Application and pertinent information.

Utility Permit

6. How do I get garbage service set up?

Contact the Utility Billing Office at 515-978-5502 or visit the link below for additional information. Garbage & Recycling Services

7. What do I do with my yard waste?

Yard waste is collected by ASI every Monday beginning in April through the end of November. Please visit the link for additional information. Yard Waste

8. Who do I contact if my garbage is missed?

Contact the City's waste management provider ASI by calling 515-964-5229.

9. How do I get a streetlight fixed?

If the streetlight is located in the Southfork Subdivision, contact the Public Works Department at 515-978-7920 to get a service repair ticket started. For all other streetlights outages or issues, contact MidAmerican Energy at the link below or by calling 1-888-427-5632 MidAmerican Energy Street Light Repair Request

10. Who handles animal control?

For live animals, contact the Waukee Police Department by calling the dispatch line at 515-222-3321.

For deceased animals, contact the Public Works Department at 515-978-7920.

11. How do I report a damaged mailbox?

Contact the Waukee Public Works Department at 515-978-7920. The City will repair mailboxes damaged during snow removal.

12. How do I report a damaged or down street sign?

Contact Waukee Public Works at 515-978-7920 for any down or damaged signs.