To improve the application process for permits, the City of Waukee will transition to a new application system, effective Monday, October 17.
The new software brings additional capabilities:
- Ability to add guests to a record for visibility at any point
- Option to save a draft submittal and return to it later
- Previously entered fields will auto-fill throughout the application
- Option to pay with credit card in the portal
- Increased visibility for the status of your application within the portal
The type of information we request for permits is not changing, and reference documents for various permits remain available at Waukee.org. Note that Sidewalk and Utility applications will not be available in the new portal at this time and should be submitted to the Public Works department.
Best practices for commercial/professional users
- We recommend that your company creates one account under your company name and shares the credentials across staff members rather than creating multiple individual accounts. This enables anyone with the login credentials to access your company’s records, which is helpful if staff members are out of the office. You can now add the superintendent’s email as a guest to a record, so they get real-time updates on relevant permit applications.
- Use the “Add Guest” feature when there is a change in superintendent or where transparency is needed with homebuyers.
- The system sends automatic notifications for actions taken on records from City staff and by you. You can change notification preferences in your User Profile.
- If you previously had an account with OpenGov in another city, you may use the same login credentials for the City of Waukee page.
Check out help guides to get familiar with the new portal.