Utility Billing

The City of Waukee provides gas, water, waste water (sewer), irrigation, garbage, and stormwater services. It is necessary to apply for your new services at least 24 hours in advance of your date of possession. It is recommended that you call first to get the preliminary paperwork started. As soon as a start date is determined, please let the department know. If moving into a newly-constructed home, trash bins will be delivered sooner if you call up to a week ahead of time.

To protect your identity we require you to apply in person and show proof of your identity with a government-issued picture ID. You will also need to furnish a daytime telephone number, a new mailing address, and a gas and water deposit. If you are moving from out of state and cannot come into the office until the closing date, please call at least 24 hours in advance of your date of possession.

Residential Utility Disruption Prevention Program Extension

IAMU and the Iowa Utilities Board (IUB) would like to make sure that all municipal utilities are aware of an extended deadline for the Iowa Residential Utility Disruption Prevention Program. This program, funded by the federal CARES Act, is administered by the Iowa Economic Development Authority and the Iowa Finance Authority, which have announced that the application deadline has been extended through December 4, 2020. 

The IUB is encouraging that all municipal utilities share this information with their customers who have qualifying utility debt and urge those customers to apply for assistance.  

Iowa households experiencing a loss of income related to COVID-19 can apply for up to $2,000 in financial assistance if they have incurred unpaid electric, natural gas, or water bills between March 17 and October 31, 2020.

To learn more about the assistance, read the program FAQs. To apply for assistance, go to www.iowafinance.com/iowa-residential-utility-disruption-prevention-program/ or call 877-463-3269  or 515-348-8976 .

Deposits

The gas and water deposit amounts vary depending upon the services at your specific address and must be paid before service can be established. Deposits must be made by cash, check, or money order (credit / debit cards are not accepted). Unpaid deposits may result in immediate disconnection of services. Deposits are refunded after 12 consecutive monthly on-time payments. If you move prior to that time the deposit will be refunded on your final bill.

Due Dates

Bills are due upon receipt and are considered past due if not paid in the office by 5 p.m. on the 20th of each month. For explanation of charges, please look online.