Utility Billing

The Waukee Utility Billing Department processes the billing, payments, assistance and analysis related to the essential services that keep the community and our environment healthy.

Utility Bills

Your City of Waukee utility bill covers water, natural gas, sanitary sewer, stormwater and/or garbage, recycling and yard waste. Electricity service is provided by MidAmerican Energy and is not part of your utility bill from the City of Waukee. Learn more about charges on your bill here. 

Utility bills are sent on the last business day of the month. Payment is due on or before the 20th of the following month. For example, the bill is emailed on Friday, June 30, which means payment is due by Thursday, July 20. If payment is not received by the 20th, your account is charged a late fee. If the payment is not received by the end of the month, you will be on the disconnection list.

If you have an emergency water or gas outage after 5 p.m. on a weekday or on a weekend or holiday, call 515-249-1212.

Pay Your Bill

Start Service (Water, Gas, Garbage/Recycling)

If you are moving into or purchasing a property, set up a new utility account and service for water, natural gas and/or garbage service for your home or business within Waukee city limits. This form applies even if you are moving within Waukee city limits. 

  • Residential customer (house, condo or apartment): Set up your account here.
  • New landlord: call the Utility Billing Department at 515-978-5502
  • Commercial (business): call the Utility Billing Department at 515-978-5502

Call MidAmerican Energy at 1-888-427-5632 to set up service for electricity.

Stop Service (Water, Gas, Garbage/Recycling)

If you are moving out or selling your property, request a stop to Waukee utility service for your home or business within Waukee city limits. Have your forwarding (new) address ready when submitting your request. This form applies even if you are moving within Waukee city limits. 

  • Residential (home) customer: contact Waukee Utility Billing at least 24 hours prior to your move-out or closing date for the sale of your home. Request utility service stop here.
  • Commercial (business): call the Utility Billing Department at 515-978-5502

Add Another Person to Your Utility Account

Adding a person to your account enables them to call for information and make payment arrangements. Email statements will only go to the primary email address on the account. Utility bill statements cannot be sent to multiple emails for the same property. Add an additional person to your account here.

Submit a Portable Irrigation Meter Reading

You must certify your meter at the beginning of the season to remain eligible for statement credits. If you have multiple meters, please complete a separate form for each meter. You will need a picture of your meter number and your meter reading to complete the form. If your form is received by the 20th of the month, the credit will be applied to your next bill. Find more information on portable meters here.

Submit your meter reading here for months that you use your irrigation meter. If you have multiple meters, please complete a separate form for each meter.

For questions or help, contact the Utility Billing Department at 515-978-5502, WaukeeUtilities@Waukee.org or visit City Hall (230 W. Hickman Road). The department is open Monday through Friday from 8 a.m.-5 p.m.