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Economic Development ZoomProspector

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1. What is Waukee ZoomProspector?

Waukee ZoomProspector is a website that allows users to identify available commercial property in Waukee, Iowa. Using Geographic Information System (GIS) software, the website provides demographic information, business information, and interactive maps. GIS Planning's ZoomProspector software combines layers of information to help users better understand details about a specific location and make informed decisions about where to position their businesses. The website is provided by the Waukee Community and Economic Development Department and is FREE to use.

2. How are commercial properties listed in Waukee ZoomProspector?

Any property owner or commercial real estate professional can list available commercial property on Waukee ZoomProspector. There is no cost to participate. Waukee ZoomProspector exists to connect interested companies with the brokers and property owners who can meet their needs. The broker or property owner’s contact information is displayed with each property they list, so sellers and buyers can be in direct contact. The Waukee Community and Economic Development Department acts as a free additional resource to promote available properties and facilitate connections between brokers and interested companies.

3. What kind of information can users access with Waukee ZoomProspector?

Waukee ZoomProspector offers detailed analytics for each property that is listed. Users can view the site locations on an interactive map, pull demographic and industry information for the area, and find contact information for the listing broker. Real estate professionals can list a variety of property details including asking price, square footage, and property descriptions with each property. When considering a specific property, users can also observe the demographics, workforce data, and existing businesses in any radial vicinity of the property. Waukee ZoomProspector gives users visual tools to gather zoning information, traffic counts, and other vital information through the use "layers" and heat maps on the interactive map display.

4. I am interested in doing business in Waukee. Who can I contact for help?

The Waukee Community and Economic Development Department acts as a free resource to promote available properties and facilitate connections between brokers and interested companies. For more information contact Dan Dutcher, Community and Economic Development Director, at (515) 978-7909.

5. Where can I find more information about the Kettlestone Corridor?

The Kettlestone Corridor is Waukee’s primary business district. With over 1500 acres of land available for development, the Kettlestone Corridor is a prime business location. Properties will be enhanced by the 2014 extension of Alice’s Road and the 2015 construction of the Alice’s Road I-80 interchange. For more information, check out Kettlestone online or contact Dan Dutcher, Community and Economic Development Director, at (515) 978-7909.

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Engineering Department

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1. What are the Standard Specifications?

The Standard Specifications is a minimum standards of construction for public improvements needed and desired by the City of Waukee to ensure quality control. View the Standard Specifications for the City of Waukee. View a modification regarding PEXa pipe usage.

2. Who do I contact to schedule a driveway approach inspection?

Contact the Public Works Department at 515-978-7920.

Public Works

3. How do I find out about City utilities on private property?

Contact the Public Works Office at 515-978-7920.

4. How do I report flooding following a large rain event?

Contact the Public Works Department at 515-978-7920 during business hours or 515-249-1212 after hours.

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Fire Department

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1. How can I get assistance with my smoke detectors?

If you are having problems with smoke detectors, fire personnel can be dispatched to help. Please call dispatch 24 hours a day at 515-222-3321.

2. Is it illegal to burn yard waste in the City of Waukee?

Yes. Open burning of any kind is illegal within city limits.

3. Are tours of the fire station available?

Yes! The Waukee Fire Department is always happy to give tours to individuals or groups. You may schedule a tour by calling 515-978-7998 or email.

4. I would like a fire truck to come to a public event or block party that I am holding, is that a possibility?

Yes! The Waukee Fire Department is always happy to attend public events when we are available. For more information, call 515-978-7998 or email.

5. I have questions about fire alarm system/sprinkler system requirements for commercial buildings, who can I talk to?

You can call the Fire Department at 515-978-7982 or email.

6. How can I schedule an inspection for a commercial building?

You can call the Fire Department at 515-978-7982 or email.

7. Is the Waukee Fire Department hiring?

View the recruitment page for job openings at the Waukee Fire Department.

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Gas Department

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1. How do I report a gas smell?

If you smell gas, and it is a slight odor, leave the premises. Do not shut off light switches or appliances. Once you are safely away from the home, call Gas Emergency at 515-249-1212 from a mobile phone or neighbor's phone.

If the gas odor is strong, leave the premises right away and call 911 from a mobile phone or neighbor's phone.1212. Gas Department

2. What do I do if a carbon monoxide detector goes off?

Call 515-222-3321 and the Waukee Fire Department will be dispatched to your home or place of business.

3. How do I get a pilot light lit?

During business hours (M-F from 7 a.m. to 4 p.m.), contact the Public Works Department at 515-978-7920 or the Emergency 24-Hour On-Call phone at 515-249-1212. Qualified personnel will be dispatched to light the pilot.

4. How do I get gas service turned on?

Existing Home - Contact Utility Billing at 515-978-5502.

New Construction - Once an inside pressure test has been inspected and passed with the Code Compliance Inspectors and has been hard piped from the house to the meter and bonded, contact the Public Works Office at 515-978-7920 to schedule a pin pull and turn on. The Gas Department will perform a 5-minute no-flow check on the meter; if it passes, the meter will remain turned on. If it fails, the Gas Department will turn off and lock the meter.

5. How do I find out about gas rebate requirements?

Please visit link for additional details. Gas Rebate Program

6. How do I find out about budget billing?

Contact the Utility Billing Office at 515-978-5502 or visit the link for further details. Payment Options

7. How do I get my gas line located?

Contact IOWA ONE CALL by calling 811 or visit the link for additional details. Iowa One Call

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Main

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1. Where can I find information about City services?

We are happy to help you get all the information you need. If you can’t locate the answers in our website, please call City Hall at 515-978-7900.

2. Can I register my car in Waukee?

Your car must be registered through the Dallas County Treasurer’s Office at the County Courthouse in Adel. For more information, call the Treasurer’s Office at 515-993-5812.

3. When is trash pickup?

Weekly garbage and recycling collection is provided by ASI Monday through Friday. It is recommended that bins be placed on curbs by 7 a.m. on your designated day. View a map to determine your collection day.

4. What type of events should I submit to the Community Events Calendar?

Community organizations are welcome to submit events to the Community Events Calendar on Waukee.org. The City encourages submission of events which cater to the whole community such as pancake breakfasts, free concerts, ribbon cuttings and so on. The Events Calendar is not intended to promote private programming or sales initiatives, or to support a political party or candidate. The City has the right to decline any calendar submissions.

5. When can I have yard waste picked up?

Yard waste pickup is on Mondays from the first of April to the end of November. It is recommended that items be placed on the curb by 7 a.m. Read more details about the program.

6. Can I burn yard waste?

No. Waukee has a ban on open burning. If you wish to burn, you may apply for a variance with the Fire Department by calling 515-978-7998. Note - this ban does not apply to fire pits and barbecue grills. Read more about open burning and fire pits.

7. Do I need to license my pet?

Yes. Dogs and cats must be licensed annually per City ordinance. The City of Waukee has a partnership with PetData to provide its residents with pet licenses. Visit PetData.com to set up a new license. Call 1-855-585-8157 toll-free with questions. Dog and cat licenses cost $15 for altered pets and $25 for unaltered pets. Waukee residents are required to license pets annually per City ordinance. A proof of rabies vaccination is required. Learn more.

Visit PetData's website.

8. How do I bring up a concern to the Mayor and City Council?

There is an open forum toward the beginning of every regular City Council meeting, during which anyone may speak regarding any subject that is not on that night's agenda for consideration. If you are uncomfortable speaking before the council, you may email them or write a letter outlining your concerns and mail it to:

Mayor and Council Members
City of Waukee
230 W. Hickman Road
Waukee, IA 50263

In your letter or email, include your name, address and phone number. Anonymous complaints or concerns will not be forwarded to the Mayor and Council and therefore cannot be resolved. Direct email addresses and phone numbers can also be found at the link below.

Elected Officials Directory

9. What should I do if I suspect a gas leak?

If you smell gas, and it is a slight odor, leave the premises. Do not shut off light switches or appliances. Once you are safely away from the home, call Gas Emergency at 515-249-1212 from a mobile phone or neighbor's phone.

If the gas odor is strong, leave the premises right away and call 911 from a mobile phone or neighbor's phone.

10. How do I locate my property lines?

When a property is platted, steel rods, or “property pins” are placed at the corners of the property lines. These pins will be slightly buried and sometimes covered with a plastic cap. In order to find your property lines, you must find the property pins. If you cannot find your property pins, you may need to have your property surveyed by an independent company at your cost. The city does not locate property pins or property lines.

The city can, however, provide plat maps and lot dimensions for your property. Call the Development Services Department at 515-978-9533 for more information.

11. Where do I go with questions about my property taxes?

Contact the Dallas County Assessor at 515-993-5802 or the Dallas County Treasurer at 515-993-5808.

12. How do I register to vote in Waukee?

Eligible voters must register with the Dallas County Elections Office in Adel. Call 515-993-6914 for more information. In order to register, you are required to show proof of residency and identity.

Hard copy proof of residency (electronic copies are not accepted) include property tax statement, utility bill, bank statement, paycheck, government check, or other government document.

Proof of identity is a current, valid photo ID that contains an expiration date. Some valid identification documents are driver's license, non-driver identification card, U.S. passport, U.S. military ID, ID card issued by employer, or Iowa high school or college ID. Click here to register to vote electronically.

13. I need an absentee ballot for an upcoming election. Where can I get one?

Absentee ballots are available through the Dallas County Auditor's Office in Adel. Call 515-993-6914 or request one at the link below. Click to request absentee ballot.

14. Who do I contact about purchasing a plot in Waukee Cemetery?

The Waukee Cemetery is actually overseen by the Walnut Township Board of Trustees, and not the City of Waukee. Contact Kathleen Cady at 515-979-9841 for information on the Waukee Cemetery.

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Parks & Recreation

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1. Where is the Parks & Recreation department located?

Waukee Parks & Recreation is located in the Public Works Building:
805 University Ave.
Waukee, Iowa 50263

Map

2. What programs and sports are offered by Waukee Parks & Recreation?

Waukee Parks & Recreation offers many sports programs and other recreational opportunities throughout the year. Explore the many programs!

3. How do I register for a Parks & Recreation program?

Online registration is available, or you can contact the Parks & Recreation department at 515-978-0007.

4. What is the program refund policy?

A $5 non-refundable handling fee will be deducted from the refund when an enrollee withdraws from a program at least one week prior to the first day of the program. Within one week of the program start date or after rosters are formed, refunds will not be issued. Cancelations for trips must be made at least three weeks prior to the trip date to receive a full refund. 

5. What is the cancellation policy for programs, activities and special events?

Programs, activities, special events and festivals that are canceled, postponed or changed in location will be announced as soon as possible. Please check Facebook, Twitter or the City’s website for updates. We reserve the right to cancel a program or an activity that does not meet the minimum number of participants necessary to offer the program.

6. Does the City have park shelters or other facilities available to reserve or rent?

Waukee offers many facilities to rent, including enclosed and open shelters and the
Community Center. Baseball/softball fields are also available for reservation for local recreational and competitive teams. Reserve a Facility.

7. What is the facility rental refund policy?

Facility rental refunds may be issued for reservations only when cancelations are made at least 10 business days prior to the date of reservation. There will be a $10 cancellation fee for any shelter or pavilion refund. Cancelations made later than 10 business days prior to the reserved date will result in forfeiture of rental payments.

8. Does the city have a trail system?

Yes, Waukee offers 23 miles of winding trails that connect neighborhoods and residents to different parts of the fast-growing city. Waukee supports active pursuits through a comprehensive trail system.

Learn more about our trails.

9. Can I reserve a ball field for practice?

Waukee Parks and Recreation maintains ball fields in three parks, which can be reserved for recreational and competitive teams.

• Centennial Park has three fields
• Warrior Park has four fields
• Triumph Park has 12 fields plus a Miracle League field that is adapted for players with special needs and disabilities

View the rules and reservation process:

• Warrior Park and Centennial Park
• Triumph Park

Learn more about reserving a ball field.

10. What senior activities are provided within Waukee?

Senior trips are provided by the Parks & Recreation Department as well as classes and events for adults of all ages. Details are provided in biannual program guides here or by calling 515-978-0007.

The Waukee Public Library offers a variety of programs and events for patrons of all ages. Check the calendar at WaukeePublicLibrary.org.

The Waukee Police Department hosts the Waukee Area Seniors and Police (WASP) group to foster cooperation between law enforcement, senior services and seniors in the community and reduce the criminal victimization of the elderly. Learn more here.

Register Online

11. What City festivals and special events are in Waukee?

The Parks & Recreation Department hosts a variety of community events and celebrations throughout the year including FamilyFest, Fourth of July, WinterFest and more. Learn more about community events.

12. What is the weather cancellation policy for programs, activities, and special events?

Weather cancellations for weekday evening sports activities will be determined by 4 p.m. Weekend sports activities will be determined by 8 a.m. For other programs and activities participants and parents will be notified by email. Cancelations will be posted on Facebook, Twitter and/or email to participants.

13. What jobs are available within the Parks & Recreation department?

Find open jobs with the City of Waukee at Waukee.org/Jobs. Parks and Recreation has full-time year-round staff and hires hundreds of seasonal workers for the summer months. Sign up for job alerts at Waukee.org/Jobs.

14. How do I volunteer for the Parks & Recreation Department?

We have various opportunities to volunteer throughout the year with festivals and activities. Please contact the Parks and Recreation Department at 515-978-0007.

15. How do I become a member of the Park Board?

Board members serve a three-year term and they meet every third Thursday. The Parks and Recreation Board plays a vital role advising and assisting the Parks and Recreation Department. The purpose of the Board is to represent the citizens of Waukee by planning, establishing, purchasing, maintaining, along with improving parks, trails, open space, and recreation facilities. In addition to organizing and administering a variety of recreational programs and community events to meet the current and future needs of the Waukee community. Apply today! New appointments occur each January.

16. What is the photo and video policy for Waukee Parks & Recreation?

Photos and videos taken of participants and guests in programs, activities, special events and festivals may be used in promotional materials, press releases, the City of Waukee’s website and social media channels.

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Pets/Animals

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1. Do I need to license my pet?

Yes. Dogs and cats must be licensed annually per City ordinance. The City of Waukee has a partnership with PetData to provide its residents with pet licenses. Visit PetData.com to set up a new license. Call 1-855-585-8157 toll-free with questions. Dog and cat licenses cost $15 for altered pets and $25 for unaltered pets. Waukee residents are required to license pets annually per City ordinance. A proof of rabies vaccination is required. Learn more.

2. Is there a limit to how many pets I can have?

No more than three cats and three dogs are permitted per household within the City limits per City ordinance and they must be licensed annually. Urban chickens have additional permit requirements.

3. Do pet owners have to clean up after their dogs?

Waukee Municipal Code Chapter 55.05 states that owners of animals "shall clean all excrement from such animals from property, including structures, other than the property of the owner". Pet owners should be courteous to their neighbors and pick up any pet waste created on sidewalks, in grass, etc. Additionally, most parks in Waukee have plastic bags and disposal bins for pet waste. Violations could be met with a fine not exceeding $100.

4. Does my dog need to be leashed?

Pursuant to Chapter 55.15 of the City code, it is unlawful for dogs to run at large in Waukee; dogs must be leashed on public property.

5. How do I report a dog barking/howling disturbance?

Pursuant to City Code section 208.5(C), it is unlawful for an owner of a dog to allow such dog to cause serious annoyance or disturbance to any person or persons by frequent and habitual howling, yelping, barking or otherwise. Issues may be reported by calling the Waukee Police Department’s non-emergency dispatch line at 515-222-3321 when the dog is actively creating a disturbance.

6. What if my pet goes missing?

If your pet goes missing in Waukee, you can call 515-978-7979 on weekdays from 8 a.m. to 4 p.m. to see if the pet was picked up by Waukee Police. When picked up by officers, pets are taken to AHeinz57 Pet Rescue and Transport in De Soto. To claim your pet, complete this online form or print the PDF version of the form and pay a $50 animal release fee (cash or check) to the Waukee Police Department. You can then claim the animal from AHeinz57.

7. Can I have chickens on my property?

Waukee homeowners are allowed to have chickens (hens) on their properties for non-commercial use, with limitations and requirements. Residents who want to raise chickens must complete online training before applying for a $25 annual permit. See full details.

8. Are there any dog breeds banned in Waukee?

No. There is no breed restriction for dogs living in the Waukee city limits. However, the harboring of dangerous animals is prohibited as is the existence of a kennel situation. See full details. 

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Police

Show All Answers

1. How do I make a code enforcement request?

Call the Development Services Department at City Hall at 515-978-9533 or the Waukee Police Department at 515-978-7979. You may also report a code concern at the link below.
Report a Concern

2. My vehicle was towed by the Waukee Police Department. Where is it and how do I get it back?

If your vehicle was towed after an arrest, you should have received an impound sheet that will tell you where the vehicle was towed. If your vehicle was towed for other reasons, contact the Waukee Police Department at 515-978-7979 to get the impound information.

3. I need to be fingerprinted for a job. Where do I go to get printed and what times are available?

UPDATE: Fingerprinting services are now by appointment only.

The Waukee Police Department provides fingerprinting by appointment only, Monday through Friday between 8 a.m. and 10 a.m. The department is located at the following address: Public Safety Building, 1300 L.A. Grant Parkway, Waukee, IA 50263. There is a $15 charge for the first card, and each additional card is $10. Please call 515-978-7979 to make an appointment. Masks and a valid ID are required as well. Only cash or checks are accepted.

4. I saw suspicious activity in my neighborhood. Should I report it to the police?

Trust your instincts! If you think something is wrong, then it may be. Citizens can be a huge help in preventing criminal activity before it occurs and before someone is a victim. In any case, you will sleep better just having it checked out. Call dispatch at 515-222-3321. If it is an emergency, please call 911.

5. Where do I go to enforce a child custody or visitation order that has been violated?

If you believe such an order has been violated, you should contact your attorney as soon as possible for legal advice. If the violation of such an order may cause concern for the safety of the child involved, you should contact your local law enforcement agency immediately to discuss the matter with an officer. Call 515-222-3321 for dispatch.

6. How does a citizen make a complaint on police personnel?

Call 515-978-7979 and ask for the Patrol Supervisor for any complaints regarding officers. For any other personnel complaints, contact the Police Chief at the same number.

7. Can the police open my car if the keys are locked inside?

Officers will attempt to open vehicles but will not attempt to open any vehicle with side airbags.

8. I would like to tour the Waukee Police Department. When can I do this?

Call the Police Department at 515-978-7979 to set up a time for the tour.

9. How do I get a copy of an incident or accident report?

Reports are available Monday through Friday from 7 a.m. to 4 p.m. It might be in your best interest to call ahead to see if the report is completed. There is a $5 charge for all reports.

10. How do I get a copy of a criminal record?

Criminal records are only available through the Division of Criminal Investigations (DCI). You may go to the DCI website to get more information on how to get criminal records or contact us and we will provide information on how to get a criminal record.

11. Who has to wear a seat belt in my vehicle?

It is best that everyone in the vehicle wear a seat belt. Iowa law requires the front driver and passenger wear seat belts. Children under the age of 11 must wear a seat belt and use a child safety seat or booster seat while in the front or back seat of the vehicle.

12. How can I make sure my child's safety seat is installed correctly?

There are two certified child safety seat technicians at the Waukee Public Safety Building. Calling ahead to set up an appointment is recommended. The phone number is 515-978-7979.

13. Do the police do vacation house checks?

We recommend citizens advise us if they are leaving town and their residence will be unoccupied. You may read more about the program online.

14. Where do I go to pay a traffic ticket?

Traffic citations are payable online online or pay at the Clerk of Court office at the following address.
Clerk of Court
801 Court Street
Adel, IA 50003

15. Where do I pay a parking ticket?

Parking tickets are payable at the Waukee Police Department. Office hours are Monday-Friday, 7 a.m. to 4 p.m. The department can accept cash or check.

16. How does the outdoor warning system work?

The outdoor sirens are sounded during severe weather. They are sounded if there is a tornado warning issued for any part of Waukee by the National Weather Service and they are sounded if a tornado is spotted by a public safety employee or by a trained spotter, and the tornado is a threat to Waukee. We do not sound an "all clear" siren, so if the sirens are sounding, it means a tornado is believed to be in the vicinity. The sirens are tested each Saturday at 12 p.m. from March through September. You can read more about the program online.

17. How long can a car be parked on the street?

Cars may be legally parked for 48 hours.

18. What is the grace period after my vehicle registration expires?

Your Iowa vehicle registration is valid for 30 days after the expiration date.

19. Can I have tinted windows on my vehicle?

The Code of Iowa, Chapter 321.438(2) states it is illegal to operate a motor vehicle with excessively dark or reflective windows. In addition, the law mandates that a rule be written defining "excessively dark or reflective". The rule adopts the National Highway Traffic Safety Administration Standard for automotive windows, which establishes a minimum of at least 70% light transparency.

20. What does the snow ordinance mean?

The snow ordinance is found in Waukee Municipal Code, Chapter 68.14 Prohibited Parking During Snow Emergency. Be sure to watch the news or visit www.Nixle.com to sign up for text alerts when the ordinance goes into effect.

21. How can I get an officer to make a presentation at an event?

Call the Waukee Police Department at 515-978-7979 to speak with the Patrol Supervisor to determine if schedules will allow an officer to make a presentation at your event.

22. If a peddler comes to my door how do I know they are selling legally?

All peddlers, solicitors, or transient merchants must have a permit from the city before they can attempt to sell their products. Each person must carry a permit on their person. You may ask to see their permit before any other action is taken. If they cannot provide the permit you may call the police to report illegal peddlers. Religious, non-profit, and charitable organizations are exempt from paying for a license, however they are required to apply at the City Clerk's office for a permit. The City Clerk is located at Waukee City Hall, 230 W. Hickman Road.

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Public Works

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1. Where is the Public Works Building located?

805 University Avenue, Waukee
Click here for map.

2. How do I sign up for utilities?

Contact the Utility Billing Office at 515-978-5502 or click on the link for additional details. Utility Billing

3. What do I do if I smell gas?

If you smell gas, and it is a slight odor, leave the premises. Do not shut off light switches or appliances. Once you are safely away from the home, call Gas Emergency at 515-249-1212.

If the gas odor is strong, leave the premises right away and call 911. Gas Emergency

4. How do I get a pilot light lit on my furnace, water heater or appliance?

During business hours (M-F from 7 a.m. to 4 p.m.), contact the Public Works Department at 515-978-7920 or the Emergency 24-Hour On-Call phone line at 515-249-1212. Qualified personnel will be dispatched to light the pilot.

5. How do I get a Right-of-way (ROW) Permit or Utility Permit?

A ROW or Utility Permit can be obtained from the Public Works Department located at 805 University Avenue. Click on the link for a copy of the ROW/Utility Permit Application and pertinent information.

Utility Permit

6. How do I get garbage service set up?

Contact the Utility Billing Office at 515-978-5502 or visit the link below for additional information. Garbage & Recycling Services

7. What do I do with my yard waste?

Yard waste is collected by ASI every Monday beginning in April through the end of November. Please visit the link for additional information. Yard Waste

8. Who do I contact if my garbage is missed?

Contact the City's waste management provider ASI by calling 515-964-5229.

9. How do I get a streetlight fixed?

If the streetlight is located in the Southfork Subdivision, contact the Public Works Department at 515-978-7920 to get a service repair ticket started. For all other streetlights outages or issues, contact MidAmerican Energy at the link below or by calling 1-888-427-5632 MidAmerican Energy Street Light Repair Request

10. Who handles animal control?

For live animals, contact the Waukee Police Department by calling the dispatch line at 515-222-3321.

For deceased animals, contact the Public Works Department at 515-978-7920.

11. How do I report a damaged mailbox?

Contact the Waukee Public Works Department at 515-978-7920. The City will repair mailboxes damaged during snow removal.

12. How do I report a damaged or down street sign?

Contact Waukee Public Works at 515-978-7920 for any down or damaged signs.

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Stormwater Department

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1. What is a stormwater utility?

The Stormwater Utility was established to provide a stable funding source to maintain the City of Waukee's required stormwater management program and facilities. This utility brings the City into compliance with federal regulations and safeguards our community directly through improved inspection and maintenance of critical storm water infrastructure and indirectly through public education and outreach programs. Please view link provided for additional information. Stormwater Utility

2. What is the stormwater utility rate?

The Residential Rate is $6.50 per month which equals on ERU (Equal Residential Unit = 2,973 square feet of impervious surface area). The Commercial rate is $6.50 per ERU (2,973 square feet of impervious surface area) each month.

3. What to do if you witness anything other than rain water or snow melt entering a storm drain?

During business hours, Monday - Friday, please call the Public Works Department at 515-978-7920. For all other hours, please call the Public Works Emergency 24-Hour phone at 515-249-1212. Or you may use the link provided to report a concern through the ISWEP (Iowa Storm Water Education Program). ISWEP Report a Concern Form

4. When is a stormwater permit required?

A COSESCO permit is required for any site that requires coverage by an NPDES General Permit #2 issued by the IDNR.

5. How do I apply for a COSESCO (Construction Site Erosion and Sediment Control Ordinance) permit?

The COSESCO permit and construction Site SWPP Review Checklist is available on the link provided. If you have questions on completing these forms, please contact the Stormwater Coordinator with questions e-mail: jcorkrean@waukee.org or office phone 515-978-7920. COSESCO permit and SWPPP checklist

6. What is a rain garden/bioretention cell?

A rain garden is a landscaped depression that captures rain water runoff from roofs, driveways/sidewalks, streets or compacted yards (impervious surfaces). The rainfall runoff captured in a rain garden is temporarily ponded, before infiltrating/percolating down through the soil. The installation of a rain garden helps restore a landscape's ability to manage water more sustainably by allowing rainfall to be absorbed through the soil to recharge groundwater and minimize stormwater runoff. Use the link provided for additional information on storm retention and rain gardens,

Stormwater Best Management Practice Program

7. What is a rain barrel?

A rain barrel is used for collection and storage of rainwater from rooftops by capturing water from a downspout. The water collected in a rain barrel may then be used, at a later time, for watering plants, lawns and gardens. This water would otherwise runoff of your roof through downspouts and become stormwater, picking up pollutants on its way to a storm sewer or waterway. Use the link provided for additional information on storm retention and rain barrels, Stormwater Best Management Practice Program

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Utility Billing

Show All Answers

1. How do I set up my gas, water, and garbage and recycling service?

If you are moving into or purchasing a property within Waukee city limits, set up your account with the Utility Billing Department. We recommend setting up your account at least 24 hours prior to your move-in date. 

• Residential customer (house, condo or apartment): Set up your account here.
• New landlord: call the Utility Billing Department at 515-978-5502
• Commercial (business): call the Utility Billing Department at 515-978-5502

Electricity service is provided by MidAmerican Energy and is not part of your utility bill from the City of Waukee. Call MidAmerican Energy at 1-888-427-5632 to set up service.

More utility information can be found here.

2. How much will my deposit be for utilities?

Your deposit will be determined by the types of services that you will receive. View our billing rates and fees here.

3. When is yard waste clean up?

Yard waste pick-up is contracted through ASI to be collected at the curb every Monday from the first Monday in April until the last Monday in November. If you have any issues, please call ASI at 515-964-5229

4. What if my garbage, recycling or yard waste is missed or I was late getting it out?

If your garbage, recycling or yard waste was on the curb on your designated day and by 7 a.m. and it was not picked up, please call ASI at 515-964-5229 to report the issue. If your garbage, recycling or yard waste was missed because it was not out in time on your designated day, please wait until the next collection date for pick-up. Holidays can affect collection dates. For example, the week of Labor Day, pick-up will be delayed by one day. If the holiday falls on a weekend, then there will be no delays.

5. How do I dispose of furniture or beds?

Read about our large garbage items policies.

6. How do I cancel my gas, water or garbage and recycling service?

If you are moving out or selling your property, contact Utility Billing to stop Waukee utility service for your home or business within Waukee city limits. Have your forwarding (new) address ready when submitting your request.

• Residential (home) customer: submit your request at least 24 hours prior to your move-out or closing date for the sale of your home. Request utility service stop here.
• Commercial (business): call the Utility Billing Department at 515-978-5502.

7. How do I get a copy of my utility bill?

You have three ways to view past bills:

• Create an online account to view utility billing history. 
• Call the Utility Billing Department at 515-978-5502 to request a copy of the bill by mail, fax or email. 
• Stop by Waukee City Hall to request a print-out in person.

8. How do I pay my utility bill online?

You can pay online through the City of Waukee website by signing up for access to your account online. From this access point you will be able to pay by credit card only. View other payment options.

9. How do I get a streetlight fixed?

If the streetlight is located along Hickman Rd, Alice’s Rd or Grand Prairie Pkwy, contact the Public Works Department at 515-978-7920 to get a service repair ticket started. For all other streetlights outages or issues, contact MidAmerican Energy at the link below or by calling 1-888-427-5632.

Submit a Streetlight Repair Request

10. What do I do if I smell gas?

If you smell gas, and it is a slight odor, leave the premises. Do not shut off light switches or appliances. Once you are safely away from the home, call Gas Emergency at 515-249-1212.

If the gas odor is strong, leave the premises right away and call 911.

11. Where do I get my pet licensed with the City?

Dog and cat licenses $15 for altered pets and $25 for unaltered pets. Waukee residents are required to license pets annually per City ordinance. A proof of rabies vaccination is required. The City of Waukee partners with PetData.com to offer online pet licensing for residents. For new licenses, please visit PetData.com. Questions can be directed to the customer service line at 1-855-585-8157 (toll-free). If you do not have internet access and need to license a pet, please call the City Clerk's Office at 515-978-7904.

Visit PetData's website.

12. Who do I contact regarding a dead animal?

Animals that are found on the street or in the public right of way are handled by the Public Works Department. Please call 515-978-7922.

13. Who do I contact regarding a stray animal or a wild animal?

Live animals that are found at large, whether a loose dog or a wandering raccoon, are handled by the Police Department. Please call dispatch at 515-222-3321 to make a report.